WARRANTY POLICY
Every Alive Audio product we sell is designed to meet and exceed your expectations. We are dedicated to providing excellent quality. However, sometimes electronics products have technical difficulties. Before determining that your product is indeed malfunctioning, please consult our TROUBLESHOOTING tips as well as your user manual for proper usage. If you have product questions outside the scope of the troubleshooting tips and manual instructions, it is best to contact our Consumer Support Team for assistance.
If you find your unit to be malfunctioning, your warranty covers defects in materials and workmanship for a period of ONE YEAR (for qualified products) from the date of original retail purchase from an authorized Alive Audio retailer. If a defect exists, Alive Audio, at its discretion, will:
- Request that the item is returned to the retailer from where it was purchased IF the malfunction occurs within said retailer’s standard return period.
- Repair the product at no charge using new (or refurbished) parts at their discretion.
- Exchange the product with a functional equivalent.
WHAT IS COVERED
Alive Audio warrants electronic products against defects in material and workmanship under normal use for a period of ONE YEAR beginning from the date of sale to the original purchaser. This warranty is not transferable and is only available for products in the United States and Canada.
WHAT’S NOT COVERED
Alive Audio does NOT cover damage or failure due to acts of nature, accident, misuse, abuse, mishandling, negligence, abnormal wear and tear, alterations, commercial use, modification, improper operation or maintenance, connection to improper voltage supply, damage caused by power surges, or attempted repair by anyone other than a facility authorized by Alive Audio to service the product. This warranty does NOT cover products sold AS IS, demo products, returns, secondhand purchases or consumables (such as fuses or batteries, needles, belts, etc.). Customization of your product voids your warranty.
HOW DO I MAKE A CLAIM
Should the unit fail under normal usage during the warranty period, a request for RETURN AUTHORIZATION (R.A.) must be made by the original purchaser before returning the unit. Please note some customers may be referred back to the original retailer to resolve issues for certain situations and/or circumstances as deemed necessary by Alive Audio.
Alive Audio assumes no responsibility for units sent without prior Return Authorization, or for fees associated with packaging, pickups and call tags.
The purchaser’s bill of sale from an Authorized Alive Audio Distributor/Retailer is the only proof of warranty entitlement and must be provided in the event of a request for parts or service under warranty. Parts replaced under warranty will be shipped via Ground Shipping only. Replacement parts will not be expedited unless the consumer is willing to pay for the extra charges.
DISCLAIMER
This Limited Warranty is the only express warranty made to the consumer and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications
EXCEPT FOR THE LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALIVE AUDIO HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ALIVE AUDIO OR ITS SUPPLIERS BE LIABLE TO THE CONSUMER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR LOSS OF USE OF THE PRODUCT, EVEN IF ALIVE AUDIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
FINE PRINT
Your retailer or Authorized Alive Audio Distributor is responsible for any malfunctions during their specified return period. This warranty gives you specific legal rights, and you may have other rights that vary by state and jurisdiction. These rights shall not be affected by this limited warranty. This warranty cannot be transferred or reassigned.
There are no express warranties except as listed above. The original purchaser’s bill of sale is the only proof of warranty entitlement on any Alive Audio.
In accordance with the “Moss-Magnuson Warranty Act” of July 10, 1975, this is termed a “limited warranty” which in no way compromises Alive Audio high standards of quality and workmanship.
